Return / Damage Items

***Returns for EXCHANGE ONLY on items received damaged. In the event that an item is received damaged or your order is incorrect, please contact us within 3 days of receiving your package. Please email returns@shopblushvelvet.com with your order number and images of damaged item. Once your return for exchange has been approved you have 3 days to return the package and provide us with a tracking number.*** 

**DUE TO COVID AT THIS TIME WE CAN NOT ACCEPT EXCHANGES FOR ITEMS THAT ARE NOT RECEIVED DAMAGED**

***Please return items in original condition (unworn, unaltered) and packing with the tags attached. Items that do not meet these criteria will be denied and returned to sender. 

(All Earrings are FINAL SALE!!)

****Personalized, Custom Made Pieces, Vintage Items , Sale items and Discounted items (i.e., Holiday Sales, Discount Codes Applied) are NONREFUNDABLE / NONEXCHANGABLE / FINAL SALE!!!!!!*****

****Personalized & Custom orders can not be cancelled once your order is placed. Please review your personalization request and all details before placing your order.****

Shipping charges are non-refundable.

Order Cancellations:

Orders cannot be cancelled once placed. Please review all details before placing your order.

***Please read item descriptions carefully to make sure the sizing, color and descriptions are correct before placing an order.
Contact us via email with questions regarding online orders: info@shopblushvelvet.com